FAQ

How do I charge the ECLO Eye Mask?

The ECLO Eye Mask includes a USB charging cable. Simply connect the mask to a power source using the included cable until fully charged.

Does the eye mask have adjustable heat settings?

Yes. The ECLO Eye Mask features multiple heat settings so you can choose the level of warmth that feels most comfortable.

How long does the battery last?

Battery life varies depending on the heat setting used, but most users can enjoy multiple sessions on a single charge.

Is the eye mask comfortable to wear?

Absolutely. The ECLO Eye Mask is designed with ultra-soft premium fabric and an adjustable strap for a secure, comfortable fit.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location.

What if I’m not satisfied with my order?

We offer a 30-Day Comfort Guarantee. If you’re not satisfied, contact us within 30 days of delivery for assistance with returns.

How do I contact support?

You can contact our support team anytime through the Contact Us page and we’ll respond as quickly as possible.

Can I use the mask while sleeping?

The mask is designed for relaxation and comfort. For safety, we recommend using it while resting or unwinding rather than during overnight sleep.

Is the cover washable?

Yes. The outer fabric cover can be cleaned following the care instructions included with your product.